Help Desk Pro

Help Desk Pro

You can look a long time but you won't find ANY help desk applications for IBM Lotus Notes/Domino with the features of HelpDeskPro. Comprehensively designed for corporate use, but with a pricing model to suit both large and small enterprises, HelpDeskPro offers a proven help desk system which fully exploits this collaboratIves Technology. HelpDeskPro is proving to be the system of choice for organisations managing in excess of 10,000 calls per month down to organisations taking only 2 or 3 calls per day.

Watch our video of how the Salvation Army use HelpDeskPro globally:

Key Features

  • Incident and Request Management
  • Change Management
  • Problem Management
  • Extensive Reporting
  • Web based, real time charts
  • Integrated web portal for customers and technicians
  • Web based, real time charts
  • Self-populating Knowledge base
  • Frequent product updates
  • ...and much, much more!

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